Spin City Casino states that gambling should remain a form of entertainment and should never be viewed as a way to generate income or solve financial problems. The operator promotes responsible gambling practices and provides tools that allow players to manage their gaming activity and stay in control of their spending.
For players in New Zealand, it is important to understand that Spin City Casino operates under an offshore Curaçao licence issued to Faro Entertainment N.V. and is not regulated by New Zealand’s Department of Internal Affairs under the Gambling Act 2003.
Responsible gaming tools available at Spin City Casino
According to the casino’s Responsible Gaming policy, players can request several account-control measures designed to reduce gambling-related risks.
Available tools include:
- Deposit limits
- Session limits
- Cooling-off periods (time-out)
- Temporary account suspension
- Self-exclusion
- Permanent account closure upon request
Players who wish to activate any of these restrictions can contact customer support through live chat or email. Once a restriction is applied, it cannot be removed until the selected period expires.
Signs that gambling may be becoming a problem
Recognising problematic gambling behaviour early can help prevent financial and personal harm. Players should consider seeking support if they experience any of the following:
- Spending more money than originally planned
- Chasing gambling losses
- Borrowing money to continue gambling
- Hiding gambling activity from family or friends
- Missing work or personal commitments because of gambling
- Feeling anxious, stressed, or depressed due to gambling losses
- Losing control over gambling frequency or spending
- Using gambling as a way to escape personal difficulties
If any of these signs apply, taking a break and seeking professional assistance is strongly recommended.
Help and support for New Zealand players
Professional support services are available for anyone affected by gambling-related harm.
Problem Gambling Foundation New Zealand:
- www.pgf.nz
- National Gambling Helpline:
- 0800 654 655
These services provide confidential advice, counselling, education, and support for both gamblers and family members.
How to request assistance
Players who need help managing their gambling activity can contact Spin City Casino support and request responsible gaming measures, including deposit restrictions, cooling-off periods, or self-exclusion.
Support channels currently available include:
- Email: [email protected]
- Live Chat: available through the casino website
Spin City Casino also states that accounts belonging to underage individuals will be closed immediately if identified. The casino permits gambling only for players who have reached the legal gambling age applicable in their jurisdiction.
